CONVAL COFFEE ROASTERS PRIVACY POLICY

Our company privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Store Policy

  • What data we collect?

  • How do we collect your data?

  • How do we use your date?

  • How do we store your data?

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

What data we collect?

Our Company collects personal identification information (name, e-mail address, phone number, delivery address).

How do we collect your data?

You directly provide Our Company with most of the data we collect.  We collect data and process data when you:

  • Place an order for any of our products

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via e-mail

  • Use or view our website via your browser’s cookies

Our Company may also receive your data indirectly from any information you input via Social Media sources.

How do we use your data?

Our Company collect your data so we can process your order. When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data in the UK using different (multiple) servers. Our Company may sometimes, as part of normal website hosting processes, store personal data outside of the EEA.  Our Company will keep your data for 7 years. Once this time period has expired, we will delete your data.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Our Company for copies of your personal data.  We may charge you a small fee for this service.

  • The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

  • The right to erasure – You have the right to request that Our Company erase your personal data.

  • The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data.

  • The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you.

If you make a request, we have one month to respond to you.  If you would like to exercise any of these rights, please contact us at our email: convalcoffee@gmail.com;  or call us on 07906 591 921.  To access what personal data is held, identification will be required (a copy of your national ID car, driving licence, passport, birth certificate, utility bill no older than 3 months). A minimum of one piece of photographic ID listed above and a supporting document is required.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information visit allaboutcookies.org.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. 

How to manage your cookies

You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our privacy policy only applies to our website, so if you click on a link to another website from Our Company website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page.  This privacy policy was last updated on 5 July 2021.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you or you would like to exercise on of your data protection rights, please do not hesitate to contact us.  E-mail: convalcoffee@gmail.com    Phone: 07906 591 921

How to contact the appropriate authorities

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Tel: 0303 123 1113